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IT Rescue Services
"We provide business-oriented IT rescue services performed by our highly skilled professionals and covers services from IT system maintenance to operational support and management, including servers, systems and networks troubleshooting. These services primarily focused on System diagnosis, Proposal for Information Technology Support, Onsite IT Troubleshooting, System Documentation Design, thorough Operational Support for your Corporate IT System will offer a strong support and backup for IT staff in small and medium-sized companies. In addition, we provide intervention in case of IT incidents like PC troubles, HDD failure, Virus infection as well as services like Printer, multifunction machines installation, wired and wireless networking setup, Internet connection support and other IT equipment installation and procurement. That makes us a real One-Stop IT services provider. If you are facing any IT-related troubles, please feel free to contact us and we will provide you with global diagnostic services along with onsite emergency intervention."
Service Features
| One-Stop IT services provider | Through our network of IT specialists, we provide multiple rescue services to our customers, from IT system maintenance, troubleshooting until operational support and management for servers, systems and networks. |
| Support for multiple products | We provide support regardless of models and manufacturers. |
| Effective Business Solutions | System diagnosis, Proposal for Information Technology Support, Onsite IT Troubleshooting, System Documentation Design, thorough Operational Support for your Corporate IT System! We offer a strong support and backup for IT staff in small and medium-sized companies. |
| Fair Accounting | Repair fees are not hourly, but are rather charged upon success, so as long as your problem persists, we will not be paid. |
If you have these kind of worries, please contact us
- Although you built and deployed your IT environment by yourself, you have nobody to contact for all business related to system maintenance and trouble support.
- If you do not have a fully dedicated IT staff, in case of IT failure or incident, your business activity will be abruptly halted.
- In case of an IT incident or trouble, you eventually end by disturbing the "people familiar with PC" from your company, stopping him from doing his own tasks.
- You would rather let your IT staff be in charge of strategical part than confine them to troubleshooting tasks.
We offer these kind of services
- Urgent intervention if necessary in case of IT troubles like PC troubles, HDD failure, Virus infection, …
- Printer, multifunction machines installation, wired and wireless networking setup, Internet connection support and other IT equipment installation and procurement.
- Operational management audit for your IT System.
Fees
| Pattern | Trouble | Detailed fees | Total |
| Case １ | Your computer is unable to start | Travel fees ￥5,250 + Trouble diagnosis fees ￥3,150 + Troubleshooting pack for Virus ￥5,250 |
￥13,650 |
| Case ２ | You are unable to retrieve your data | Travel fees ￥5,250 + Trouble diagnosis fees ￥3,150 + Troubleshooting pack for Hard Disk ￥27,300 |
￥35,700 |
| Case ３ | If your computer is infected with a virus | Travel fees
￥5,250 + Network Investigation fees￥3,150 + Troubleshooting pack for Virus ￥10,500 |
￥18,900 |
| Case ４ | If you are unable to connect to Internet / LAN | Travel fees
￥5,250 + Network Investigation fees ￥10,500 + Network Troubleshooting ￥10,500 |
￥26,250 |
Supported area information
IT Rescue Services are mainly dedicated to Tokyo 23 wards and as a result consist in a very flexible service enabling rapid intervention. In particular, we have a lot of customers in Tokyo center like in Shibuya, Shinagawa, Minato, Chiyoda, Toshima, Shinjuku and Chuo. After client request, an initial diagnosis is being performed and a support engineer is dispatched on-site straight after.
| Prefecture | Area | Travel fees |
| Tokyo | Chiyoda, Chuo, Shibuya, Shinagawa, Minato, Setagaya, Shinjuku, Meguro, Bunkyo, Toshima, Nakano, Suginami, Itabashi, Nerima, Kita, Koto, Edogawa, Adachi, Arakawa, Katsushika, Sumida, Taito, Ota | ￥5,250 ＊If the journey takes more than 1 hour by train: ￥8,400～ |
| Saitama | Whole area | ￥5,250 ＊If the journey takes more than 1 hour by train: ￥8,400～ |
| Kanagawa | Whole area | ￥5,250 ＊If the journey takes more than 1 hour by train: ￥8,400～ |
| Chiba | Whole area | ￥5,250 ＊If the journey takes more than 1 hour by train: ￥8,400～ |
| Tochigi | Whole area | ￥10,500～ |
| Ibaraki | Whole area | ￥10,500～ |
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